Date-wise News

<b>Sharat Jain</b>, Founder & President, RechargeItNow

Article Image

The internet allows things to be instant, quick and convenient. The confluence of these three drives the web; the future is in services not retail. Logistics is a major stumbling block holding back retail. On the other hand, taking off for a services brand is very easy. With a retail brand, customer satisfaction happens outside the store. It's hard to ensure a good experience. Services on the other hand are going to grow much further.

e4m Desk May 18, 2011 12:00 AM

<b>Ray Kotcher</b>, Senior Partner & CEO, Ketchum

Article Image

Like a good wine takes time, so did we. We have been working together as affiliates for three years and for us, it has become extremely important to get to know our partners and to spend time working together. So this is basically about a long term relationship and sustaining our clients. Sampark is one of the best operatives in the market place. They have client retention of seven years. From both sides – be it Sampark or Ketchum – we knew we could just not do this too quickly or easily.

e4m Desk May 18, 2011 12:00 AM