#JioCrash: Viewers complain of buffering issues, app crashes during CSK-GT IPL match

JioCinema responded to a few tweets expressing regret over the situation

by exchange4media Staff
Published: Apr 1, 2023 9:18 AM | 2 min read

Netizens and cricket fans trended #JioCrash on Twitter on day one of the TATA Indian Premier League (IPL) 2023. The official digital streaming partner of the tournament received backlash from viewers who said that they faced buffering issues and app crashes.

The app crashed during the first match between Chennai Super Kings and Gujrat Titans.

Jio is not working properly. Bad experience. #JioCrash pic.twitter.com/z5skocnw6q
— Versha Singh (@Vershasingh26) March 31, 2023

Thank You @JioCinema for a never before #IPL experience. For the last 25mins, since I have switched on, I am stuck with this screen…live broadcast is yet to load! WoW!!!#IPL2023 #jiocrash #pathetic pic.twitter.com/AjZHhcJjf1

— Arnab Dutta (@arndutt) March 31, 2023

#jiocinema is a Very bad ? OTT platform for Sports #BCCI?? should have verified the services of the #jiocinema before allowing their tender for #OTT broadcasting rights for #IPL2023. This buffering shows the quality of the service by #jiocinema #jiocrash? #IPLonStar ?? pi? pic.twitter.com/dRnrXABdEI
— Prashanth Maddela (@prashanth1039) March 31, 2023

#jiocrash #jiocinema4k Why to add so many camera angles, commentary in multiple languages when you can’t even stream smoothly in one. #Hotstar was soo good. #TATAIPL2023 pic.twitter.com/cMMaxCOMAj
— Rahul (@iraahulpandey) March 31, 2023

@JioCinema buffering non stop, on my mobile and tv, bloody flop jio cinema is screwed up my evening, wish hotstar had taken the rights, they are much better, stupid jio cinema #JioCinemaapp #jiocrash #jiocinemasucks #IPL2023 pic.twitter.com/I1uo8ikars
— Yusuf Quettawalla (@yusufq73) March 31, 2023

JioCinema responded to a few tweets expressing regret over the situation.

Hi! We regret this issue. This is not the experience we want you to have. To help us resolve this matter, please DM us details of your OS, app version & your mobile no. We appreciate your patience & hope to resolve this at the earliest.
— JioCinema (@JioCinema) March 31, 2023

In the recent past, JioCinema faced similar backlash during the FIFA World Cup 2022. The feedback from football fans also promoted the platform to acknowledge the problems and issue an apology for the service.

This is the first time that the media rights for the T20 league has been split between two networks. This is also the first time that the digital rights for the tournament was sold for a higher price than the TV rights.

While Disney Star India has retained the TV rights of IPL for Rs 23,575 crore, Reliance-backed Viacom18 grabbed the digital rights for the league with a bid of Rs 23,758 crore, which amounts to Rs 50 crore per match.

Published On: Apr 1, 2023 9:18 AM

Tags Chennai super kings Gujarat Titans JioCinema TATA IPL 2023