Thomas Payyapilli
Microsoft India Global Technical Support Centre (India GTSC) has appointed Thomas Payyapilli as Senior Director. In his new role, Payyapilli will be responsible for the growth and performance of the India GTSC, which is an integral part of Microsoft Customer Services and Support (CSS). He will oversee a wide spectrum of management functions such as customer satisfaction, fiscal improvements, talent acquisition, service delivery, quality and employee satisfaction. He represents the India GTSC as part of the Customer Technical Services (CTS) leadership that oversees strategic planning and execution for CTS worldwide. He is also a part of the Microsoft One India leadership team, which is led by Ravi Venkatesan and drives active collaboration to grow Microsoft business in India. Payyapilli had joined Microsoft in 1996. He was a key member of the team that set up the India GTSC in Bangalore in October 2003. Prior to his current role, he had led the Global Partner Services (GPS) team as Busi
Microsoft India Global Technical Support Centre (India GTSC) has appointed Thomas Payyapilli as Senior Director. In his new role, Payyapilli will be responsible for the growth and performance of the India GTSC, which is an integral part of Microsoft Customer Services and Support (CSS). He will oversee a wide spectrum of management functions such as customer satisfaction, fiscal improvements, talent acquisition, service delivery, quality and employee satisfaction. He represents the India GTSC as part of the Customer Technical Services (CTS) leadership that oversees strategic planning and execution for CTS worldwide. He is also a part of the Microsoft One India leadership team, which is led by Ravi Venkatesan and drives active collaboration to grow Microsoft business in India. Payyapilli had joined Microsoft in 1996. He was a key member of the team that set up the India GTSC in Bangalore in October 2003. Prior to his current role, he had led the Global Partner Services (GPS) team as Business Support Director.
