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<b>Manish Agarwal</b>, CEO, Reliance Entertainment Digital

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Absence of consumer grievance redressal systems and complete apathy towards consumer satisfaction, barring a few online retailers, makes the Indian consumer very reluctant to accept a shipment without checking the quality of goods, particularly in categories where there is complete lack of standardisation. Huge focus on building consumer confidence and trust is necessary to overcome the touch and feel mentality of the Indian consumers.

e4m Desk Jan 3, 2013 12:00 AM