Motorola starts Razr Express service for users of Moto Razr V3
As an extension to its widespread customer care network, Motorola, a global leader in wireless communications, today launched the "Razr Express" service for the users of its high-end phone Moto Razr V3.
As an extension to its widespread customer care network, Motorola, a global leader in wireless communications, on Friday launched the "Razr Express" service for the users of its high-end phone -- The Moto Razr V3. The service is a unique initiative by the company to fulfil the brand promise and the privilege extended exclusively to the users of Moto Razr V3.
Percy Batlivala, GM, South West Asia, Motorola, said, "Moto Razr V3 is an exclusive high-end product for people who not only want to make a statement but also strive for quality and innovativeness. By introducing this service, we have tried to establish a closer relationship with the proud users of Moto Razr V3."
The Razr Express is a personalised service to resolve customer queries regarding their Moto Razr V3 at their doorstep within 24 hours. It delivers speedy response to the customer's problems and includes a dedicated mobile phone helpline, which is unique to each city. In case of any problem, the customer can call up on the hotline number and register his complaint and a Moto Care representative calls back the customer within an hour's time. The handset is repaired at the time and place convenient to the customer within 24 hours. In case the set needs to be taken to a technical lab, the executive hands over a courtesy handset to the customer and ensures resolution of the problem within 24 hours.
The service is being introduced for the customers in Delhi, Chennai, Mumbai, Kolkatta, Bangalore, Kochi, Pune, Ahmedabad, Chandigarh, Hyderabad and Ludhiana.
