P.K Umashankar appointed VP of Customer Service Operations, Ford India
Ford India today announced the appointment of P.K. Umashankar as Vice President, Customer Service Operations - a newly created executive position
Ford India today announced the appointment of P.K. Umashankar as Vice President, Customer Service Operations - a newly created executive position - that will involve focusing on Ford India's growing emphasis on customer satisfaction.
In his new role, Uma will lead the customer service initiatives across the company's sales and service network in India and growing customer base and report directly to Nigel Wark, Executive Director, Marketing, Sales & Service, Ford India.
“Customer satisfaction is at the core of Ford’s commitment and we are delighted to have Uma lead our efforts on this front. Given his strong experience in ensuring quality, leadership skills and deep understanding of Indian customers, we are sure that in this strategic role Uma will lead in bolstering our efforts to achieve and grow more and more happy customers for Ford.” said Wark. “This appointment also signals Ford’s focus on ensuring new levels of engagements and delighting customers through their complete ownership experience in India.”
Uma is passionate about quality enhancement and is a Six Sigma Master Black Belt and a certified Six Sigma trainer. He was responsible for all six Sigma projects in distribution areas spanning quality, sales, finance and service at Ford India.
