Everyone wants a break or are brands just jumping in too fast?

Guest Column: Ganapathy Viswanathan, Independent Communication Consultant & Author, shares how a news story about missing KitKat shipment quickly went viral, catching the attention of brands

e4m by Ganapathy Viswanathan
Published: Jun 15, 2026 5:36 PM  | 4 min read
Ganapathy Viswanathan
  • e4m Twitter
  • A story about missing truckloads of KitKat bars in Europe gained traction on social media, prompting humorous responses from various brands.
  • Brands like Annapoorna Restaurant and Kerala Tourism effectively engaged with the trend by crafting natural and relevant responses, while others fell into repetitive formats that lacked originality.
  • The article highlights the importance of brands finding a balance between participating in trending topics and avoiding forced or irrelevant communication.
  • It suggests that not every trend requires a brand response, and that authenticity and relevance are key to making a lasting impression in social media interactions.

The whole thing started with a slightly odd headline—truckloads of KitKat bars going missing somewhere in Europe. The kind of story you read, maybe chuckle at, and then forget. But that’s not what happened this time. Social media picked it up almost instantly, and before you knew it, it had turned into something else.

It became content.

Within hours, brands began reacting. Not in a serious way, but with humour, mock statements, and quick one-liners. It didn’t take long before the story itself took a backseat and the brand responses became the real story.

Why This Kind of Moment Is Hard to Resist

There’s a reason so many brands jumped in. The situation was easy to work with. It had humour built into it. You didn’t need to explain it. And most importantly, it connected easily to everyday habits—snacking, breaks, indulgence.

That makes it perfect for quick reactions. No heavy thinking required. Just spot the angle, write a line, and post it before the moment passes.

But that’s also where things start to get tricky.

The Few That Felt Natural

Some responses actually worked because they didn’t feel like they were trying too hard. Annapoorna Restaurant is a good example. Their post about filter coffee and sambar being “safe” didn’t sound like advertising. It sounded casual, almost like something you’d hear someone say in passing. That tone made a difference.

Then there was Kerala Tourism. Instead of just making a joke, they connected it back to travel. The idea of a “proper break” fit naturally with what they promote anyway. It didn’t feel like they were forcing themselves into the trend.

Even Domino's in the UK joined in. That says a lot about how fast these things move now. A story breaks in one place, and brands across the world are reacting to it almost at the same time.

Then It Became Too Much

After the first few posts, everything started to look the same. You could guess the format before even reading it. A serious tone, a fake announcement, and then a punchline at the end.

At that point, it stops being interesting.

The problem isn’t the idea itself. It’s how quickly it gets repeated. Once too many brands do the same thing, the originality disappears. What felt smart at first just becomes part of the scroll.

What People Actually Do With This

Most people don’t spend time thinking about these posts. They see them, maybe smile, maybe send it to someone, and move on. It’s a quick interaction, not something they remember for long.

Still, it does something for the brand. It keeps it visible. It makes it feel current. Maybe even a bit more approachable.

But it’s not the kind of thing that builds a strong impression on its own.

The Line Between Smart and Forced

This is where brands need to be careful. There’s a difference between joining a moment and just adding to noise.

When every brand starts reacting to everything, it begins to feel like they’re trying too hard. And people can tell. Audiences are quick to pick up on what feels natural and what doesn’t.

Sometimes, even a decent idea loses impact simply because ten others have already done it.

Not Every Trend Needs a Response

There’s also a bigger question here. Does every trending topic really need a brand voice?

Probably not.

In fact, choosing not to say anything can sometimes work better than saying something that doesn’t quite fit. Silence doesn’t hurt a brand. Irrelevant communication might.

What Actually Makes the Difference

The brands that stood out in this case didn’t just react quickly. They reacted in a way that made sense for them. That’s what made people notice.

Because in the end, it’s not about who posted first or who posted the most. It’s about whether what you said felt right.

And in a space where everyone is trying to be part of the conversation, that’s what really cuts through.

Disclaimer: The views expressed here are solely those of the author and do not in any way represent the views of exchange4media.com.

Published On: Jun 15, 2026 5:36 PM