Guest Column: Piyali Chatterjee – SVP, CX Practice, said that using social media channels as a robust response mechanism to interact with customers will be the future trend of Social CX
News reports say that Deokar, who is the deputy general manager at Hansa, has been summoned for his statement on money laundering in the ongoing TRP scam
According to the study 'Why it is essential to elevate Customer Expectations in Customer Support', Hansa Research investigated whether companies are doing enough to meet customer expectations