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Viral Oza, Director – Marketing, Nokia India

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Don’t forget who the consumer is – what drives consumers as humans is shared values and interests, which in the offline space manifests as friends, communities, clubs, teams. This manifests differently in the online space, but the core reason or the driver is the same. Digital is not a one-way communication like television, but a two-way conversation, so you have to be extremely authentic and honest, else it could lead to a dissatisfied consumer.

e4m Desk Oct 30, 2013 12:00 AM