Using the all-new ‘Fossil WhatsApp Chabot’ tool, the customers can now immerse themselves in the retail store experience from the comfort of their homes

exchange4media Staff Apr 8, 2021 12:58 PM

Created by Basta Films, this light-hearted yet emotional film, featuring Dr. Mohan Agashe Sir, is an ode to all our Veterans

exchange4media Staff Jan 17, 2021 4:00 PM

Amit Adarkar, CEO, Ipsos India, says, according to the study, customers who have unhelpful and frustrating customer service interactions are likely to take their business elsewhere

exchange4media Staff Dec 30, 2020 3:25 PM

Guest Column: Piyali Chatterjee, Senior Vice President, Head-CX Practice at Hansa Research, outlines the importance of service recovery and how it leads to customer loyalty

Piyali Chatterjee Dec 21, 2020 8:43 AM

The engagement will see Cloudpoint provide end-to-end lifecycle management services for IMCL’s direct customer base in Mumbai initially

exchange4media Staff Aug 11, 2020 11:22 AM

The company's 'Trust Shop 2.0' campaign is a 'buy-now-pay-later' service for customers in need

exchange4media Staff Jun 27, 2020 2:00 PM

The new service number can help Indian customers with new bookings, upgrading existing bookings, seeking assistance on baggage queries, redeeming miles, etc.

exchange4media Staff Jun 11, 2020 2:00 AM

According to the study 'Why it is essential to elevate Customer Expectations in Customer Support', Hansa Research investigated whether companies are doing enough to meet customer expectations

exchange4media Staff Apr 20, 2020 4:28 PM

Guest Column: Shahid Nizami, Managing Director, Asia Pacific, HubSpot, says customer service — often referred to as customer success — now forms an integral organisational function

Shahid Nizami Mar 5, 2020 8:42 AM

Conceptualised in-house, #WhatTheFalooda intends to create empathy for customer care executives who are on the receiving end of complaints

exchange4media Staff Jan 18, 2020 7:33 AM