Using the all-new ‘Fossil WhatsApp Chabot’ tool, the customers can now immerse themselves in the retail store experience from the comfort of their homes
Created by Basta Films, this light-hearted yet emotional film, featuring Dr. Mohan Agashe Sir, is an ode to all our Veterans
Amit Adarkar, CEO, Ipsos India, says, according to the study, customers who have unhelpful and frustrating customer service interactions are likely to take their business elsewhere
Guest Column: Piyali Chatterjee, Senior Vice President, Head-CX Practice at Hansa Research, outlines the importance of service recovery and how it leads to customer loyalty
The engagement will see Cloudpoint provide end-to-end lifecycle management services for IMCL’s direct customer base in Mumbai initially
The company's 'Trust Shop 2.0' campaign is a 'buy-now-pay-later' service for customers in need
The new service number can help Indian customers with new bookings, upgrading existing bookings, seeking assistance on baggage queries, redeeming miles, etc.
According to the study 'Why it is essential to elevate Customer Expectations in Customer Support', Hansa Research investigated whether companies are doing enough to meet customer expectations
Guest Column: Shahid Nizami, Managing Director, Asia Pacific, HubSpot, says customer service — often referred to as customer success — now forms an integral organisational function
Conceptualised in-house, #WhatTheFalooda intends to create empathy for customer care executives who are on the receiving end of complaints