Tata Motors tops The X Index 2024 ranking
The report by Havas CX India lists three defining elements of customer experience that drive satisfaction
customer-experience
Ozonetel appoints Shalil Gupta as Managing Director
Additionally, Ozonetel is increasing investments in people and technology
LS Digital announces launch of #ChallengeTheNow In:Sights series
The series aims at enabling business leaders take on change and drive their businesses into the future
‘Customer experiences & human conversations define brands’
At the Pitch BrandTalk, experts deliberated on creating consumer experiences, driving loyalty and harnessing data
NxtDigital appoints Sooraj Keswani as its Chief Customer Experience Officer
As an extension of his role, Keswani will also manage the branding and marketing functions
65% marketers say delivering optimal customer experience to be key in 2023: Exotel survey
Exotel conducted a survey with Indian marketers to assess the current state of adoption of CX
Cleartrip appoints Priyaah Sundaraam as VP - Head of Customer Experience Fulfilment
In her new role, Priyaah will spearhead the customer experience charter
When it comes to communication, the future lies with AI chat bots: Ninad Takpere, Gupshup
Takpere, VP - Sales, Gupshup, delivered a special address on 'Delivering OTT experience directly to subscribers’ messaging app inbox' at e4m Streaming Summit 2022
Companies acknowledge increase in use of customer feedback: UserTesting CX Survey 2021
The survey was conducted globally with a total of 4700 respondents, out of which 61.54% were from India
e4m-infobip webinar: Digital will be the flag bearer for retail in 2021
The session witnessed brand experts spelling out how the retail and e-commerce ecosystem will look like in 2021
Havas launches customer experience network Havas CX
The network brings together more than 1,200 people from 20 of Havas Creative global agency groups and local agencies
VMLY&R India & CRIF High Mark forge partnership to enhance customer experience
The collaboration will help intensify the online user journey for customers looking to access their credit information in India
e4m MarTech Zone: Experts say businesses are investing more in MarTech
In e4m’s MarTech Zone webinar, industry leaders spell out how MarTech will change in the new normal post-COVID-19
Businesses leading in customer experience are 3X more likely to have exceeded 2019 goals
The report has surveyed over 13,000 marketing, advertising, ecommerce, creative and IT professionals working for brands & agencies in markets across Asia Pacific, Europe and North America
Prathyusha Agarwal named Chief Consumer Officer for Zee's Domestic Broadcast Business
Agarwal will continue to report to Punit Misra, CEO, Domestic Broadcast Business, ZEEL
Driving Customer Experience one of the toughest challenges for brands: Gary Teo, VMLY&R
Gary Teo, Managing Director, Experiences & Technology, Asia, VMLY&R, spoke of how brands should adopt the dynamic nature of Customer Experience in a culture of convergence
Publicis Sapient strengthens Experience team with key appointments
Karin Giefer has been named Senior Vice President of Experience and Quinnton Harris has been appointed as Group Creative Director, Experience